ITIL® 4 Foundation Certification Training Course

This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise. This ITIL V4 certification training will help you understand the concepts, languages, best practices, and processes utilized in the ITIL 4 lifecycle.

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ITIL Course Content

  • 1.01 Course Introduction

  • 2.01 Key Concepts of Service Management
  • 2.02 Service Management
  • 2.03 Stakeholders of Service Management
  • 2.04 Service Consumer Roles
  • 2.05 Products and Services
  • 2.06 Service Offerings
  • 2.07 Service Relationships
  • 2.08 Value Outcomes, Costs, and Risks Service Relationships
  • 2.09 Risks
  • 2.10 Utility and Warranty
  • 2.11 Key Takeaways
  • Knowledge Check

  • 3.01 Four Dimensions of Service Management
  • 3.02 Dimensions of Service Management
  • 3.03 Organizations and People
  • 3.04 Information and Technology
  • 3.05 Information and Technology Regulations
  • 3.06 Selecting the Right Technology
  • 3.07 Factors Influencing Technology
  • 3.08 Cloud Computing
  • 3.09 Partners and Suppliers
  • 3.10 Organization Strategy
  • 3.11 Value Streams and Processes
  • 3.12 Processes
  • 3.13 Factors Affecting Service Providers
  • 3.14 Key Takeaways
  • Knowledge Check

  • 4.01 The ITIL Service Value System
  • 4.02 Service Value System
  • 4.03 Components of SVS
  • 4.04 Organizational Silos
  • 4.05 ITIL Guiding Principles
  • 4.06 Focus on Value
  • 4.07 Applying the Principle - Focus on Value
  • 4.08 Start Where You Are
  • 4.09 Applying the Principle - Start Where You Area
  • 4.10 Progress Iteratively with Feedback
  • 4.11 Applying the Principle - Progress Iteratively with Feedback
  • 4.12 Collaborate and Promote Visibility
  • 4.13 Applying the Principle - Collaborate and Promote Visibility
  • 4.14 Think and Work Holistically
  • 4.15 Applying the Principle - Think and Work Holistically
  • 4.16 Keep It Simple and Practical
  • 4.17 Applying the Principle - Keep It Simple and Practical
  • 4.18 Optimize and Automate
  • 4.19 Applying the Principle - Optimize and Automate
  • 4.20 Principle Interaction
  • 4.21 Key Takeaways
  • knowledge Check

  • 5.01 The Service Value Chain
  • 5.02 The Service Value Chain Overview
  • 5.03 Plan Activity
  • 5.04 Improve Activity
  • 5.05 Engage Activity
  • 5.06 Design and Transition Activity
  • 5.07 Obtain or Build Activity
  • 5.08 Deliver and Support Activity
  • 5.09 Service Value Streams
  • 5.10 Key Takeaways
  • Knowledge Check

  • 6.01 ITIL Management Practices
  • 6.02 Continual Improvement
  • 6.03 Information Security Management
  • 6.04 Relationship Management
  • 6.05 Supplier Management
  • 6.06 Supplier Management Activities
  • 6.07 Change Enablement
  • 6.08 Incident Management
  • 6.09 IT Asset Management
  • 6.10 IT Asset Management Activities
  • 6.11 Monitoring and Event Management
  • 6.12 Problem Management
  • 6.13 Release Management
  • 6.14 Service Configuration Management
  • 6.15 Service Desk
  • 6.16 Service Level Management
  • 6.17 Service Request Management
  • 6.18 Deployment Management
  • 6.19 ITIL Terms
  • 6.20 Key Takeaways
  • Knowledge Check

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ITIL® 4 Foundation Certification Training Course Certification

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ITIL® 4 Foundation Certification Training Course FAQs

All of our highly qualified trainers are ITIL®-certified with more than 15 years of experience in training and working in the IT domain.

Yes. The ITIL V4 certification exam fee is included in the ITIL course fee.

The ITIL 4 Foundation certificate does not expire.

Online classroom training for ITIL® is conducted via live streaming and run by an ITIL-certified trainer with more than 15 years of work and training experience. The class is attended by a global audience to enrich your learning experience.

If you have achieved six credits or more since your V3 Foundation certification, then it is in your best interest to continue collecting V3 credits to prepare yourself for an easy transition to ITIL 4 and gain the ITIL Managing Professional designation. You will need to reach seventeen credits to be eligible to take the ITIL Managing Professional transition module.

ITIL Training Key Features

19 PDUs for self-paced learning

22 PDUs for online classroom flexi pass offered

30 chapter-end quizzes and 2 industry case studies

Four simulation exams

Exam voucher included